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FAQ's

What is Cloud Phone System?

A Cloud Phone System is a communication platform hosted on the cloud, which works with rough VoIP technology. Being a cloud-based product, it eliminates the need for costly and bulky hardware associated with a traditional PBX telephone setup. A cloud phone system is cost-effective, efficient, and easy to manage.

Why Enterprise will use Kirani Business Suite?

Kirani Business Suite provides several advantages for enterprises, which are listed below:
• Unified communication
• Increases staff productivity
• Expert management of inbound calls
• Pay per user and zero maintenance cost
• Ability to scale user up and down
• Enable to use office extension anywhere (office, home, in the car, etc.)
• Provides seamless business communication/ smart office communication solution
• Kirani Business Suite is machine independent so it supports different types of devices, you can receive calls on your Handset, Laptop, Mobile-GSM, Tablet, etc.
• Decreases communication cost
• Prevents businesses from losing customers.

Can I have different area codes?

Yes, you can pick telephone numbers from different area codes across the globe. It need not be the area code of your location.

Do I have to pay maintenance?

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How does automatic call recording work?

As the admin activates the automatic call recording feature, it will record all incoming and outgoing calls of that extension. You can activate recording for individual or multiple users and also for the departments. These recorded files can be downloaded or played at any time. In order to use automated recordings, you need to have a Premium or Enterprise plan.

Are the costs high once I go out of the bundle?

Kirani Suite offers its products in 3 packages, which have certain fixed features such as Free DID Number*, Web Dashboard, Android & iOS Mobile Apps, Unlimited Click to Call Button, Advance IVR System, etc. However, call charges to GSM numbers are as per actuals. You can check our rate sheet.

Which types of enterprises can use Kirani Business Suite?

• Kirani Business Suite is ideal for companies, which have a large web-based customer base. For example; e-commerce, online food delivery, etc. It will be easy for them to communicate with the visitors and address their sales and support queries.
• Kirani Business Suite works great for enterprises with multiple offices across the country as it makes communication among employees cost-effective compared to the conventional medium.
• Customer service-related companies, that get large inbound calls on a daily basis such as hotels, airlines, hospitals, banks, cell phone operators, and consumer goods suppliers.
• SMEs or small companies with around 1-15 employees.